If a master case is accidentally deleted and cannot be recovered properly, you can convert a replica to make a master case. Once you convert a replica to a master case, you cannot synchronize it with the original master case.
1. | In CaseMap, open the replica you want to convert to a master case. |
2. | In the message box, click OK to continue. |
3. | On the File tab, click Synchronize, and then click Convert Replica to Master. |
4. | In the message box to open the case exclusively, click Yes, and then click OK. |
5. | In the message box to confirm the conversion, click Yes. |
6. | In the message box to confirm the process completion, click OK. |
The replica is now considered a master case by CaseMap and can be used as such.
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