Frequently Asked Questions
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Are you new to AppStream 2.0 for AWS? Check out our frequently asked questions to learn more!
If you have more questions that you would like answered, please feel free to email our Customer Support team at casemap.support@lexisnexis.com, or call 800-543-6862 (Option 2, then Option 4) between the hours of 9:00 a.m. to 7:00 p.m. EST, Monday - Friday.
You are also free to submit your questions to answercenterfeedback@lexisnexis.com.
Frequently asked questions
Yes! Your network administrator takes care of setting up your company's application in the AWS (Amazon Web Service) cloud and assigns you an ID. With this ID, you have the ability to sign into AppStream 2.0 from any location to access the applications in the CaseMap Suite. |
Yes. Please contact your system administrator for more information. Once your account has been created, you are given a URL for log-in. |
No. AppStream 2.0 for AWS is a streaming service. You must have an active internet connection and an HTML5 compatible browser. |
The CaseMap Suite of applications run on virtual machines in the AWS environment. AppStream 2.0 uses an image builder (a virtual machine) that creates an image of the online system. This is created in the AWS Management Console and is handled by your System Administrator. |
Updates to the applications are done in the AWS environment. Please contact your system administrator for more information. |
An HTML5 compatible browser is needed. |
Ask your administrator for the AppStream 2.0 URL and log-in information. Once you log-in, you can access your applications from any desktop device. |
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