Empower Legal Department Success with the CounselLink Advantage

Legal department success is defined by being a strategic partner to the business, adhering to company goals, delivering quality legal counsel, and optimizing legal costs and resources.

Put simply, legal operations professionals manage the procurement of technology solutions; selection and hiring of vendors; collaboration; work intake; analytical reporting; and so much more. To successfully reach these enterprise-level goals of advancing productivity, efficiency, and saving costs, legal operations professionals need an enterprise legal management (ELM) platform that not only enables and advances improvements in law department operations but provides the added benefit of advanced client services.

Implement Client Success Packages for Law Department Success

Selecting an ELM platform with contract lifecycle management (CLM), like LexisNexis^® CounselLink^®, delivers visibility into all matters, work, invoices, and contracts. One of the most important aspects of CounselLink is its professional team of trusted, expert advisors who provide the help you need to answer questions, resolve issues, fine-tune configurations, and increase solution knowledge.

Our goal is to establish a strong, long-term partnership where your success is our success. To reach your goals, you need to know where you’re coming from. The starting point of CounselLink’s client success advantage is a strategic assessment, which provides a launch point for your journey by helping your team identify your strengths and opportunities for improvement. From there, our dedicated client success team offers three levels of guidance, Getting Started, Rapid Growth, and Optimized Performance, to make your CounselLink experience extraordinary.

1. Getting Started - If you’re just getting started with an ELM solution, or you prefer to self-serve your CounselLink experience, then we offer robust support services that field your questions, resolve issues, and elevate your knowledge of our solution. CounselLink support consists of an account team, a client success team, and a dedicated customer support team that creates a tailored strategic plan that aligns with your law department's maturity and growth goals. You receive more attention from a variety of professionals rather than just one person.
2. Rapid Growth - Additional and more in-depth services are offered to help you identify and achieve specific maturity goals. When you join the CounselLink community, we begin the relationship with an assessment to determine your baseline legal department maturity. Then we create a tailored strategic plan with selected service offerings to help you effectively realize your success journey.
3. Optimized Performance - The most advanced level of client services aims to optimize your law department's performance with the greatest value. With this top-tier success package, you have access to white-glove service and a dedicated client success manager who provides support when you need it. Our reputable and renowned strategic consulting team takes you through an ELM/CLM maturity assessment and provides a detailed health check of your law department. You’ll receive recommendations from where you select service offerings to help you optimize performance and realize success and maturity goals

The CounselLink professional team prides itself on client services. These success packages are designed to ensure your satisfaction and success with our ELM / CLM product.

Speak with a CounselLink representative so we can show you the value of our Client Services and set your legal department up for success.