Frequently Asked Questions

Contact Us

Account Information

Always keep your information updated

How do I change my contact details?

If you want to change any of the following contact details:

  1. Contact Person
  2. Contact information (Phone Number, Email)
  3. Billing/Delivery Address

You can contact our Customer Support via Live Chat.

What should I do if my company name has changed?

You will need to email a copy of your new Business Registration Certificate to help.sg@lexisnexis.com in order to proceed.

Payment

We accept Cheque, Credit Card, Telegraphic Transfer, and Electronic Payments

How should I prepare Cheque Payments?

You can attention: Finance Department, cross check payable to "LexisNexis" and send by post to the following address:

LexisNexis 
3 Killiney Road #08-08 Winsland House 1 Singapore 239519

Please quote your LexisNexis Account Number and Invoice Number and email the remittance slip to
cashiersAPAC@lexisnexis.com to ensure proper recording of your payments.

Can I arrange payment by Telegraphic Transfer and Electronic Payment?

You may contact our Customer Support via Live Chat for our bank information.

When is the Monthly Statement issued?

Statements are issued on the 6th of each month.

Print/Logistics

Our print products are available for purchase through several channels

How do I place an order?

For Textbooks, you may purchase directly from the LexisNexis Singapore Store.

For Looseleaf, Major Works or International Titles, submit a sales enquiry form.

Note: A written, signed order is required for subscription services, encyclopaedic works and report services.

How long will it take to deliver my books?

If you place the order via sales or order form:

For local and international hard copies:

In Stock texts will take 5-7 days (Local) and 7-14 days (International) for the delivery to be made.

Out of Stock or Backorder texts will take 4 to 6 weeks for it to be processed.

For access to local eBooks, you will receive a user registration email from lexisnexissg.support@ipublishcentral.com that contains your username and password within 1-3 working days to login via LexReadTM.

What should I do if I lose some pages in a looseleaf binder?

You can email the Missing Page Claims Form to us at help.sg@lexisnexis.com

Is there a charge incurred for the replacement of missing pages?

It depends on the number of pages to be replaced; we will provide a quotation to you if a charge is incurred.

How long do import titles' claims take?

It takes 4-6 weeks for internal processing.

Technical Support

Troubleshooting and guidelines for resetting your password

What should I do if the Lexis Advance page freezes or shows an error message during a case search?

You may download the troubleshooting steps below for different browsers:

How do I change my Lexis Advance password, registered email, or security question?

1. Select “More” from the top right-hand corner of the screen.

screenshot

2. Select "Sign-In Profile".

3. Input new information in the fields you want to update. Click "Save".

What are the rules for changing a password on Lexis Advance?

Your password:

  1. Must contain between 8 and 50 characters
  2. May not contain spaces
  3. Must contain at least 3 of the following 4 kinds of characters:
    1. Upper-case letters
    2. Lower-case letters
    3. Numbers
    4. Special characters (e.g. @ # $ %)
  4. May not include your ID
  5. Must not be the same as any of your previous 5 passwords

What should I do if I have forgotten my Lexis Advance user ID?

If you have forgotten your Lexis Advance user ID, click here to request it.

As a reminder, your ID:

  1. Must contain between 8 and 50 characters
  2. Must not contain spaces
  3. Can only contain the following special characters: ! $ & ' * - ? ^ _ ` { } ~ . @