Lexis Red^®

Lexis Red is an application which enables you to access legal content digitally. Content can be downloaded to a chosen device - iPad, Android (tablet), Windows (tablet, desktop and laptop) and Mac (laptop and desktop). Your looseleaf is then automatically updated via a content delivery system when you are online.

The most recent version of the Lexis Red application (version 3.3) can be downloaded and accessed on Windows or Mac desktops/laptops or a compatible tablet device (please note the minimum requirements: iPad iOS 8+, Android 4.4+, Windows 8.1+ and macOS 10.10 and 10.11).

Please note that the content is only accessible from two devices. Lexis Red is incompatible with smart phones.

If you are running Windows 7 operating system on your device you will need to download a different version of Lexis Red – version 3.2. This is available to download on the downloads page.

We will continue to provide maintenance and support (bug fixes) for the Windows 7 Lexis Red app version, but will cease the development of new features for this operating system. For optimum functionality, we recommend that our customers migrate to other operating systems (iPad iOS 8+, Android 4.4+, Windows 8.1+ and macOS 10.10 and 10.11).

From March 2018, version 3.13 of Lexis Red is the current version of the Lexis Red application.

You can download the Lexis Red application for Windows or Mac desktops/laptops or a compatible tablet device (iPad iOS 8+, Android 4.4+, Windows 8.1+ and macOS 10.10 and 10.11) free of charge.

To download the application click here.

If you are running Windows 7 operating system on your device you will need to download a separate version of Lexis Red – version 3.2. This is available to download on the downloads page.

An Installation Guide may be found here.

Lexis Red can be run on devices with a Windows 7 operating system. However, you will need to download a separate version of Lexis Red – version 3.2. This is available to download on the downloads page.

We will continue to provide maintenance and support (bug fixes) for the Windows 7 Lexis Red app version, but will cease the development of new features for this operating system. For optimum functionality, we recommend that our customers migrate to other operating systems (iPad iOS 8+, Android 4.4+, Windows 8.1+ and macOS 10.10 and 10.11).

Some of the features available on Lexis Red include increasing and decreasing the font size, emailing or printing content, highlighting the text and adding and editing annotations.

For full information on how to use these features on different devices, as well as logging in and how to download and update publications, please see the Product user Guides which can be found here.

The User Guide will provide you with all the relevant information required to ensure you are able to effectively utilise the features available on Lexis Red™.

Note: Please ensure you are connected to the internet whilst downloading and obtaining updates to a publication.

We will have an automated transfer, or sync, of all non-expired content once a customer downloads the new Lexis Red app on any compatible device. This sync is an automated one-time only transfer of highlights and annotations to Lexis Red, and will include the transfer of your own work.

Note – No further transfers will occur beyond this one-time only automated sync. Therefore, once you have downloaded the new version of the application we recommend that you delete the previous version.

Note – The choice to transfer to the new version of Lexis Red is on a per user, not per customer, basis. Each user must download the new version of the application onto their own device.

If you are unable to download the installation files, it could be due to a network firewall or network proxy blocking the download. Some networks prevent the download of software installation files to prevent the spread of malware. Please contact your IT department to verify if this is the reason for being unable to download the software.

If you require further assistance, please contact Customer Support at: customersupport@lexisnexis.co.nz

If you require assistance in installing the application, please contact Customer Support at: customersupport@lexisnexis.co.nz

Please contact your Relationship Manager or Customer Support on 0800 800 986 or customersupport@lexisnexis.co.nz to purchase digitally-available content.

The application is designed to be accessible both online and offline. However, you will need access to the internet for the following functions:

1. To download or upgrade the application

2. Initial login/download of the content purchased

3. For content updates

4. For annotations to be synced to our server (the Cloud) and between your devices

Yes, you can sync between your devices.

Syncing between the devices will only occur if you are using the same version of the app. Thus, LexisNexis Red (the old version of the app) will not sync with Lexis Red (the new version of the app). Therefore, we recommend you download the new version of the application on any device you wish to use to access Lexis Red.

We'd love to hear your thoughts regarding Lexis Red, or any of our new and existing LexisNexis solutions. Please contact us on 0800 800 986 or customersupport@lexisnexis.co.nz.

We have been listening and have acted on our valued customer feedback in order to provide you with a better experience in using Lexis Red. At LexisNexis, we are committed to making your user experience an enjoyable one. We will continue on making improvements to ensure our products contribute positively to your success.

• Supports more operating systems and devices (except for phones and phablets).
• New look and feel - a modern and cleaner interface brings it in line with best practice design standards.
• Performance improvements – faster title downloads and updates, with the ability to seamlessly open titles, shift between publications and scroll through titles etc.
• Improved navigation – Lexis Red supports native user interface controls for each platform, which will help customers familiar with a specific platform to navigate more easily through the app.
• Organising publications – move and delete titles in the Publications screen.
• Infinite scrolling – move up and down a publication with ease.
• Improved searching – search a string of terms (instead of only one word); conduct ‘stem’ searches, for example when searching "employ", the results will also display "employer, employee, employment”
• Printing and emailing documents directly from within a publication
• Font re-sizing – for greater legibility of content.
• The ability to update all titles with just one click
• The ability to manually sync data (e.g. highlights and annotations) between devices
• The ability to sort and filter titles by different options from the publications screen
• The ability to search across annotations

Users are entitled to access Lexis Red on two devices only. You might get this message “Device limit reached” when attempting to log in to the third device. Please contact technical support for assistance - 0800 800 986.

Lexis Red provides Digital Library portal access for Librarians and Knowledge Managers to manage the eLending of publications to their users.

Features include:

• Access to a secure portal to monitor and manage eLending.
• Borrower and lender controls: a borrower can borrow an available title or return a borrowed title or request an already borrowed title; whilst a lender can lend, extend and withdraw a title.
• Librarians and Knowledge Managers can share the same publication across multiple borrowers, multiple times over a subscription period on a one-on-one basis.

• Cost efficiency – Provides scale through access to a broader range of Lexis Red titles to a wider group of people.
• Time and storage savings - Save time otherwise spent waiting for a hardcopy title to arrive, whilst using less shelf storage space.
• An improved library service – Reduction in issues stemming from titles being in transit, lost in the office or awaiting the filing of updates.
• Control over accounts – Provides Librarians and Knowledge Managers the flexibility to control the accounts and subscriptions of users, whilst monitoring the use or need of the services with their users.

Please contact your Relationship Manager or Customer Support on customersupport@lexisnexis.co.nz or 0800 800 986.

Each loan title can be accessed by one user at any given time. If your firm has multiple subscriptions to a title on Lexis Red, then multiple users will be able to borrow that title.

Your firm must have a loan subscription account type and at least one Lexis Red subscription to the title you wish to borrow.

You can request the title by clicking on the 'Request' button. This will send a notification to your firm’s Knowledge Manager. Your firm’s Knowledge Manager can then assign the title to you once it has been returned.

Yes, you can. Your annotations are associated with your e-mail address, so provided you continue to use the same e-mail address you can continue to view and edit your annotations.

If you use a new e-mail address, then the annotations will not move to the new e-mail address and you will lose your annotations.

1. In the app, select “Forgot your password?” link and follow the prompts.
   

   You will receive an e-mail with a new password. Go to the app, and in the login screen enter your country, username and the reset password and you will be prompted to reset your password to one of your choosing. We then recommend selecting ‘remember password’.

2. In the Digital Library select “Forgot your password?” link and follow the prompts.
   

   You will receive an email with a link which will take you to the library to reset your password. This link will expire in 48 hours.

3. Call customer support and they will reset your password.
   You will receive and email with a link. This link will expire in 48 hours. Please click on this link and you will be taken to this page:
   

   You will then be sent an email with your new temporary password. Go to the app, and in the login screen enter your country, username and the reset password and you will be prompted to reset your password to one of your choosing.

This is the email addresses used by Red to send automated emails:

customersupport@lexisredservice.com

This is the customer support email addresses (not for automated email address):

customersupport@lexisnexis.co.nz