Technical Support
Troubleshooting and guidelines for resetting your password
What should I do if the Lexis Advance page freezes or shows an error message during a case search?
You may download the troubleshooting steps below for different browsers:
How do I change my Lexis Advance password, registered email, or security question?
1. Select “More” from the top right-hand corner of the screen.
2. Select "Sign-In Profile".
3. Input new information in the fields you want to update. Click "Save".
What are the rules for changing a password on Lexis Advance?
Your password:
- Must contain between 8 and 50 characters
- May not contain spaces
- Must contain at least 3 of the following 4 kinds of characters:
- Upper-case letters
- Lower-case letters
- Numbers
- Special characters (e.g. @ # $ %)
- May not include your ID
- Must not be the same as any of your previous 5 passwords
What should I do if I have forgotten my Lexis Advance user ID?
If you have forgotten your Lexis Advance user ID, click here to request it.
As a reminder, your ID:
- Must contain between 8 and 50 characters
- Must not contain spaces
- Can only contain the following special characters: ! $ & ' * - ? ^ _ ` { } ~ . @