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English-Speaking Deportees Staff Mexican Call Centers

May 29, 2014 (1 min read)

"Undocumented immigrants like Ramon Dorado often are accused of stealing American jobs.  Back in Mexico, where he was living after his deportation from the U.S. in 2010, Dorado also was considered an unwanted immigrant.  Some assumed his American speaking voice, devoid of an accent, helped him score one of the higher-paying jobs in the area.  Dorado, 24, was brought to the U.S. as a baby and raised in Albuquerque.  At age 20, he was pulled over for speeding and subsequently deported to Chihuahua, where he was born.  With no chance of legally re-entering the U.S., Dorado found work as a customer service representative, fielding calls from Americans at one of a growing number of call centers in Mexico.  Call centers increasingly have been outsourced to Mexico, where the sharp increase in deportations under President Barack Obama’s administration ensures a steady supply of native Mexicans who speak American English with fluency." - Uriel Garcia, Santa Fe New Mexican, May 17, 2014.

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