31 Jan 2018
Author : InfoPro Community Manager
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Librarian Relations Consultant Research Tip: Let’s chat about Live Support!
Did you know you could chat with LexisNexis Customer Support through a link found on Lexis Advance? If you have a legal research question, this is a quick and easy way to reach a research support specialist. Live Support is another option in addition to telephonic support. Next time you have a legal research question, give it a try!
Access Live Support under the More tab in the top right corner. You’ll find Live Support in the drop-down menu.
![](/community/resized-image/__size/270x0/__key/communityserver-blogs-components-weblogfiles/00-00-00-00-67/ls.png)
The service is available Monday through Friday from 8am to 1am ET, excluding holidays. Live Support is for legal research support. You should continue to call Customer Support at 1-800-543-6862 (or your firm’s hotline) for the following:
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- News search assistance
- Financial search assistance
- Public Records search assistance
- ID/Password inquiries
- Billing/invoice inquiries
- Technical troubleshooting.