Rebuilding the case index

Occasionally, it may be necessary to rebuild the case index if you find that CaseMap is not returning the results you expect based on your search. This problem may be a result of replacing the content of multiple linked files, such as via OCR processing in Adobe Acrobat or another tool. Otherwise, the index data may have become corrupt.

 

hmtoggle_plus1To rebuild the index
1.On the Case Tools ribbon, click Case Index.
2.On the submenu, click Rebuild Case Index.

You can also right-click on the Index icon CM_search_notindexing_icon in the lower right corner of CaseMap and click Rebuild case index.

The index rebuild process automatically starts and runs in the background while you work in the case.

If you run a search while rebuilding the index, a message displays that states this process is running and the search you are trying to run may not return precise results. We recommend that you wait until the process completes before running a search.

 

related_topics_buttonRelated Topics

 

 

Need additional help? Email the CaseMap Support team at: casemap.support@lexisnexis.com, or contact a support representative at 800.543.6862 (Option 2, then Option 4). The CaseMap Support team is available between the hours of 9:00 a.m. to 7:00 p.m. Eastern Time, Monday - Friday.

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