InterAction Train-the-Trainer Workshop (10/20/2014-10/21/2014)

Seats Available: 11

  • Class: InterAction Train-the-Trainer Workshop (10/20/2014-10/21/2014)
  • Date: 10/20/2014-10/21/2014
  • Time: 9:00am EST- 4:00pm EST
  • Class Type: Classroom
  • Registration End: 10/13/2014
  • Rating:Rating

Description

InterAction -  Frequently Asked Questions

 

 

One of the biggest challenges to implementing or redeploying any software program is getting your users trained.  Time, content, technology, and user willingness are often your biggest obstacles toward a successful rollout. The Train the Trainer session will give you the knowledge, tools and support needed to train your staff on all the essential functions of the InterAction product. From the integration with Microsoft Outlook, using the web client, and desktop integration, to helping you create your training plan using field tested best practices, this session will provide you with invaluable resources and lessons to educate your end users. The class also focuses on already developed resources in the InterAction Education Toolkit such as hand-outs, powerpoint presentations, and business procedures to help you develop a customized InterAction education program that specifically meets the needs of your firm. This live, instructor led session also encourages a cross-firm dialogue regarding tips and tricks and other best practices that trainers in your industry have used to train their users efficiently and effectively.

Course Objectives
• Understand the InterAction fundamental concepts
• Complete end-user tasks in the Web Client
• Complete InterAction end-user tasks using desktop integration
• Understand tips for teaching end-users
• Understand the framework of developing end-user InterAction courses

Course Outline

·         InterAction Overview 
       Fundamental Concepts Review
                Organizational Goals for InterAction 
                Training Practices - Yours and Ours
                Prioritizing Topics for Training 

·         InterAction for Microsoft Outlook (IMO) 
                Overview of InterAction for Microsoft Outlook (IMO) 
                Preparing for a Client Visit
                Using the IMO Pane 
                Following up after a Meeting 
                On-going Contact Management
                Prioritizing Topics for Training
                Tips for Training 

·         InterAction Web Client 
               
Overview of the InterAction Web Client 
                Preparing for a Client Visit 
                Following Up After a Meeting 
                On-going Contact Management 
                Working Lists
                Prioritizing Topics for Training 

·         Microsoft Word Integration 
               
Overview of Microsoft Word Integration 
                Mail Merges with MS Word
                Prioritizing Topics for Training 

·         Creating Your Training Plan
               
InterAction Training Best Practices 
                InterAction Support Center 
                Create the Training Outline

Prerequisites:
None

Audience:
Trainers who will be educating end users on the InterAction Web Client and Desktop Integration Tools.
Help desk personnel who will be supporting end users who use the Web Client and Desktop Integration Tools.
InterAction implementation leaders who want to learn about the InterAction Web Client and Desktop Integration Tools

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Comments

  • Rating  This curriculum was very clear and relevant.
  • Rating  Great practical advice on customizing your training.
  • Rating  We had a great class and all of the people in the session learned new and quicker ways to use the product.
  • Rating  This course was very effective and well put together. Our Trainer was not not knowledgeable about the program, but also included a lot of training tips and techniques that will be useful for me as a trainer.
  • Rating  A great useful session for trainers
Price: $1400.00 Add To Cart{"prodid": "12562","type":"class","course":"621"}Select Quantity

Class Information

    This two-day classroom course prepares trainers to educate attorneys and administrative assistants about InterAction.

Class Location

  • LexisNexis - Raleigh
    Raleigh, North Carolina, United States Of America

Prerequisites