Delete cases that staff no longer need to access. When a case is deleted, it is no longer registered in the SQL Server database. The SQL Server database itself is not deleted.
We recommend that you email all assigned case users before deleting a case. When you delete a case, any users currently working in the case will not be kicked out. However, they will not be able to log back into the case once they close it.
Once a case is deleted, the action cannot be undone. For assistance with archiving the case file databases, contact your SQL Server administrator.
You can also right-click on the case and click Delete or select Delete from the Action menu.
The case no longer displays in the SQL Cases pane or the User Properties dialog box for those users assigned to the case.
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