Emailing case users

If users are logged into a SQL case and you need them to exit it to perform administrative tasks, simply send them an email to alert them of when and why they need to log out of the case.

 

hmtoggle_plus1To email all users assigned to a case
1.In the CaseMap Servers pane, click SQL Cases.
2.Right-click on the case for which you want to send an email.
3.On the toolbar, click the Generate a new email button.

Or, right-click on the case and click Email Users Assigned to Case, or select this option from the Action menu.

A Microsoft Outlook email template opens automatically addressed to the user. The email body contains pre-written text that you can modify with your own message.
hmtoggle_plus1To email an individual user
1.In the CaseMap Server pane, click Users.
2.Right-click on the user for whom you want to send an email.
3.Click the Email user button on the toolbar.

Or, right-click on the user and click Email user or select this option from the Action menu.

A Microsoft Outlook email template opens addressed to the user. The email body contains pre-written text that you can modify with your own message.

 

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Need additional help? Email the CaseMap Support team at: casemap.support@lexisnexis.com, or contact a support representative at 1-800-833-3346 (option 3). The CaseMap Support team is available between the hours of 9:00 a.m. to 9:00 p.m. Eastern Time, Monday - Friday.

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