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CaseMap uses Internet Explorer to display the report, and it includes the temporary file name for the HTML file by default. The workaround is to change the footer format text in the Internet Explorer Page Setup dialog for the purpose of printing this report.

When viewing an Outlook email (MSG) or PDF file in CaseMap DocManager, it is not possible to view the attachments contained in those files. Use the Open Native feature to view the email in Outlook or the PDF in Acrobat to access the attachments.

CaseMap allows entering a search with a word followed by an Object Short Name where the search text is enclosed in quotes, but when running the search, it does not return any hits. For example, searching for "including HawkinsP" (with the quotes) in the Hawkins example case does not return any results. Change the search text not to include the quotes, e.g. including HawkinsP.

CaseMap indexes dates as numbers also. If a date field, such as the Creation Time Stamp field, includes the number being searched, then that spreadsheet record will be returned as a hit. For example, the search =12 will return records with a Creation Time Stamp of 12/31/2011.

CaseMap DocManager may not highlight all of the hits in document when viewing documents from the search results. The indexed text may have slightly different word breaks than displayed in the CaseMap DocManager viewer. CaseMap may also find search hits in the document properties, which are not visible in CaseMap DocManager.

CaseMap does not retain the properties, or metadata, of an image that must be processed for OCR for the purpose of full-text searching.  For example, CaseMap will not find search hits in the properties of a TIFF image linked to the case. Use the Open Native feature to view the original properties for an image.

CaseMap does not delete the annotations that are associated with a spreadsheet record when changing the value in the Linked File field. This behavior avoids losing annotations on a document when changing the path to the linked file, rather than linking a different file to the record. There is not currently a mechanism in place to determine that it is the same file in a different location. The workaround is to clear the Linked File value and save the record. Then link to the new file.

Some PDF files may be reported as encrypted during indexing, even though no password is needed to open the file. This can occur because encryption is sometimes used in PDF files to enforce restrictions on printing or extracting text from a PDF file.

PDF files can have two kinds of passwords:

To tell what kind of encryption is used in a PDF file, open the PDF file in Adobe Reader and click File > Document Properties, and click the Security tab.

CaseMap DocManager only displays the first couple of pages for some PowerPoint 2007 format files. This problem does not occur with all PowerPoint presentations. If it does occur, use the Open Native feature to view the presentation in PowerPoint.

Hit highlighting large documents in CaseMap DocManager takes a long time. This issue seems to occur with any large PDF. The larger the file, the longer it takes to do the hit highlighting. By default, CaseMap DocManager does not automatically hit highlight any document with more than 30 pages, but there may be a noticeable delay when clicking the information bar at the top of the document to display the highlighted hits.

CaseMap DocManager zooms out to show the entire page of the document containing the linked annotation to ensure that the annotation is visible instead of scrolling the document without changing the zoom level.

CaseMap DocManager may skew the text in some PDF files contains text on top of an image. This problem does not occur with most PDF files. If it does occur, use the Open Native feature to view the file in Adobe Acrobat or another PDF viewer.

CaseMap DocManager will not display Comma Separated Values (CSV) files containing some special characters. These characters are shown in the Insert Symbol dialog with keystrokes of Alt+0160 and higher. These are special symbols, such as copyright and registered trademark, and foreign language characters that are not likely to be found in most CSV files. If this problem occurs, use the Open Native feature to view the file in another program, or change the file extension of the file from .csv to .txt.

CaseMap DocManager is not currently compatible with Lucion File Center, which is a third-party product intended to replace Windows Explorer for navigating files on a computer. When using this product, it takes much longer to open even small documents in CaseMap DocManager.

CaseMap will not OCR a PDF that contains text, even if most of the PDF is an image. This issue affects image PDF files that have been Bates stamped, since the stamps are usually added as text on top of the image.

CaseMap cannot embed a .zip or .rar file linked to a case in a PDF report. The PDF report is not generated.

CaseMap will not launch if the trial period has expired, and it cannot be activated because the user is unable to access the activation wizard. Contact CaseMap Technical support for assistance with this issue.

CaseMap DocManager highlights occurrences of individual words in a phrase or proximity search, in addition to the full phrase. For example, when searching for the phrase hawkins left, all occurrences of hawkins, left, and hawkins left are highlighted, even though they are not returned as hits in the search.

CaseMap DocManager displays the Full Name of the spreadsheet record for a linked file when viewing that file. If the spreadsheet record has neither a Full Name or Short Name field value, CaseMap DocManager incorrectly displays "[Deleted Object]". Specify a Full Name for the spreadsheet record to display a meaningful name when viewing the linked file.

CaseMap shuts down with an error when trying to delete an Object spreadsheet with several thousand records on it. To avoid this problem, delete all of the records from the spreadsheet first by clicking Tools > Case Tools > Delete All Records in View. Then try deleting the spreadsheet.